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Inside ServiceNow’s pop up-style Innovation Park customer experience
What Amex, Capital One and TIAA learned by applying AI to contact center transcripts
Mastercard customer care VP recalls how he cut 75 vendor partners down to 15
Forrester CX Index finds proportion of ‘customer obsessed’ companies drops 7% in 2022
NTT CX benchmark report’s authors say the time for iterative change is over
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Home
About
Subscribe
FAQ
Now
Week
Month
Inside ServiceNow’s pop up-style Innovation Park customer experience
What Amex, Capital One and TIAA learned by applying AI to contact center transcripts
Mastercard customer care VP recalls how he cut 75 vendor partners down to 15
Forrester CX Index finds proportion of ‘customer obsessed’ companies drops 7% in 2022
NTT CX benchmark report’s authors say the time for iterative change is over
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Chief customer officer conversations: Bluecore’s Ryan Deutsch on how to be an omnichannel thinker
Less than a quarter of consumers are comfortable sharing previous purchase data
The CX stakes in the Nike-Lululemon lawsuit
Why the CX and UX silos need to be broken to deliver better experiences
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All the President’s Choice mentions: A customer feedback program with a missing ingredient
How to adapt CX metrics amid the shift to digital-first experiences
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