Strategy

76% of consumers say online shopping lacks excitement
The new three ‘Rs’ and what they mean for CX
How Lush applies customer care in the cosmetics space
88% of consumer product brands want to overhaul engagement strategies
42% of loyal beauty and wellness customers make up 80% of sales
Why Roombas deserve more time to clean up their act
VectorHX founder breaks down the CX governance basics
5 missing CX ingredients food halls need
How Essity is enhancing the e-commerce experience across all its health and hygiene brands
26% of bank customers say CX is more important than products and services
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