Strategy

When Harry and Sally met CX design
Circle K and Wawa focus on the specifics of convenience store CX
Levi’s CDO focuses on the ‘digital flagship experience’
McDonald’s product exec serves up the keys to its customer-centric strategy
Starbucks CTO says her team is developing AI to tackle wait times
75% of consumers pre-determine where they’ll shop before going online
What Kohl’s store closings tell you about the true state of retail
Retail CX strategies from Anthropologie, Guess, Coach and Sephora
Only 52% of specialty retailers focused on creating memorable experiences
How Meta’s decision to fire its fact-checkers will change the experience of using Facebook and Instagram
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