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Coveo head of e-commerce makes the link between strong CX and search-driven revenue
A former bartender serves up his approach to a voice of the customer program
‘Remarkable Retail’ author Steve Dennis identifies CX essentials to win and keep customers amid COVID-19
How Pandora is improving its ability to hear (and act on) listener feedback
CX on Clubhouse: 3 groups to join or follow for an audio-only experience
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Home
About
Subscribe
FAQ
Now
Week
Month
Coveo head of e-commerce makes the link between strong CX and search-driven revenue
A former bartender serves up his approach to a voice of the customer program
‘Remarkable Retail’ author Steve Dennis identifies CX essentials to win and keep customers amid COVID-19
How Pandora is improving its ability to hear (and act on) listener feedback
CX on Clubhouse: 3 groups to join or follow for an audio-only experience
Strategy
Skittles and Doritos execs give a taste of what it takes to boost CX for snack brands
Leaders from the Golden Knights, the 76ers and ESPN give play-by-plays of how they win with CX
The author of ‘The Carrot and the Stick’ makes the connection between CX and strategic control points
The key ingredients that will fuel CX in a category like ready-to-drink coffee
Sam’s Club VP shares the people, product and digital changes that led members to ‘expect something special’
Painting With A Twist CMO explains the importance of helping people create ‘memories, not masterpieces’
What Zoomcar, Kin, Smokeball and other startups are getting right about CX
Some examples of CX stories I’ve been telling all along
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