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70% of customer service teams see value from AI within two months
Bumble’s VP of trust and CX courts a slow-and-steady approach to improved support
SAP CX president shares three principles that guide its AI strategy
Retail strategies for revamping the in-store experience in 2026
The fine art of developing nostalgia-driven customer experiences
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
70% of customer service teams see value from AI within two months
Bumble’s VP of trust and CX courts a slow-and-steady approach to improved support
SAP CX president shares three principles that guide its AI strategy
Retail strategies for revamping the in-store experience in 2026
The fine art of developing nostalgia-driven customer experiences
Strategy
Inside the quest for the CX single source of truth with Comcast, Discover and others
What Sport Chek’s CX team wants to know about its ‘Pick Up and Pay’ experience
BRP VP of digital consumer experience steers towards a data-driven future
Gap Inc. consumer insights manager explains how survey data is informing CX decisions
Nearly half of consumers say they’re spending more time researching online purchases
How Sephora gave its digital customer experience a makeover
CIBC, TSB and Caixa chat about using virtual assistants in banking
Sitel study shows less than half of consumers feel brands’ CX strategies are working
Sunwing CMO offers a guided tour of the firm’s digital CX strategy
How Ford of Europe’s customer engagement leader is driving personalization
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