Strategy

LG shuts down mobile business unit
The end of LG smartphones mark an unusual (but critical) customer moment that matters
ARHT Media holograms CX
AHRT Media CEO explains how holograms can enhance digital customer experiences
Loop & Tie CEO Sara Rodell
Loop & Tie CEO offers insight into the potential of gifting through a CRM
Nearly half of consumers call ‘BS’ on a common customer service greeting
ACC’s chief customer officer is on a quest to improve New Zealanders’ quality of life
UserTesting CX report 2021
Can digital transformation be truly finished when CX work has barely begun?
Holly Richardson, CX lead Unilever
A Unilever CX lead outlines its three-step approach to prioritizing projects and ideas
NBA Bubble fan experience
NBA SVP looks back on building the Bubble and the future of fan experiences
Why a tattoo-worthy experience is different from a tattoo-worthy brand
Generali chief customer officer
How Generali’s chief customer officer is helping the insurance giant become a ‘lifetime partner’
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