Strategy

Powerlink Queensland CX
How Powerlink Queensland developed a customer-centric purpose
McDonald's CX team chief customer officer
McDonald’s forms a CX team and appoints a chief customer officer? I’m lovin’ it!
Gotara uses ‘nano learning’ to reimagine mentoring experiences for women in STEM
Virgin Plus rebrand reflects expanded services for its membership program
Sunbasket customer service cx
Sunbasket customer service VP offers the ingredients to build empathy among agents
ACA Study 2021 Hyken
61% of Gen Z customers are willing to pay more for better service
espn fanbot chatbot
How ESPN coached its ‘fanbot’ to ensure it became a true team player
25% of customers say companies have blamed COVID for poor experiences
vendor lock-in CX
Why vendor lock-in is the best example of CX at its worst
Duracell CX R&D
Duracell VP taps into the power of CX research to inform the R&D of batteries
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