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70% of customer service teams see value from AI within two months
Bumble’s VP of trust and CX courts a slow-and-steady approach to improved support
SAP CX president shares three principles that guide its AI strategy
Retail strategies for revamping the in-store experience in 2026
The fine art of developing nostalgia-driven customer experiences
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Home
About
Subscribe
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Looking for The360Mag?
Now
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70% of customer service teams see value from AI within two months
Bumble’s VP of trust and CX courts a slow-and-steady approach to improved support
SAP CX president shares three principles that guide its AI strategy
Retail strategies for revamping the in-store experience in 2026
The fine art of developing nostalgia-driven customer experiences
Strategy
10 Standout CX moments in 2021: Smart moves from Neflix, Nike, Lego and more
Review volumes are up 12%, but sentiment is dropping
HP exec shows how mixed reality is changing the print industry’s service experience
A Johnson & Johnson CX lead offers a simple way to orchestrate data for journey management
Professional services firms have an average NPS of -42, because . . .
How self-driving vehicles could reroute the customer journey
Why the ‘just in case’ buying decision reveals a broken customer experience
Nieman Marcus exec offers a vision for keeping its associates at the heart of luxury retail experiences
Spanx CX director discusses shaping an experience fit for a DTC shopper
Inside the race to reimagine the Boston Marathon, during COVID and after
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