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Hyphen CEO makes the case for a kinder approach to customer support
Google UX director teaches the best way to map out critical user journeys
Wegmans takes a fast follower approach to AI-assisted grocery shopping
Why AT&T’s use of AI in customer care should become a telecom industry standard
Only 35% of AI agents retain customer context across systems
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About
Subscribe
FAQ
Looking for The360Mag?
Now
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Hyphen CEO makes the case for a kinder approach to customer support
Google UX director teaches the best way to map out critical user journeys
Wegmans takes a fast follower approach to AI-assisted grocery shopping
Why AT&T’s use of AI in customer care should become a telecom industry standard
Only 35% of AI agents retain customer context across systems
Strategy
Less than a quarter of fast food restaurants nail CSAT across the entire journey
All the President’s Choice mentions: A customer feedback program with a missing ingredient
How to adapt CX metrics amid the shift to digital-first experiences
When the quest to win customer loyalty leads to ‘love bombing’
What the ‘Great Resignation’ means for CX careers
72% of shoppers say delivery woes make them more likely to opt for BOPIS experience
‘Customer crimes’ and how to combat them
Customer-centricity in 2022: CX ideas, predictions and the challenges ahead
One nation, under CX: What Biden’s executive order means for the future of citizen experiences
10 Standout CX moments in 2021: Smart moves from Neflix, Nike, Lego and more
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