Strategy

The White House war on customer service ‘doom loops’ explained
ShapeConnect tackles B2B CX challenges for small and mid-sized buyers
Why celebrities don’t make chatbots any better
57% of consumers want to see and touch items before buying
At least lonely millionaires get 24/7 customer service
Walmart study finds nearly 8 of 10 shoppers multitask while placing online orders
Why the hotel guest experience is splintering
What the Toys “R” Us AI movie overlooks
Listen up: How in-store music is helping (or hurting) your customer experience
53% of consumers expect one-on-one in-store appointments
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