Strategy

Why emotion-canceling AI has no place in contact centers
54% of consumers are interrupted three times or more per digital experience
There’s no Photoshopping Adobe’s ugly FTC lawsuit
Forrester offers a glimpse of a future filled with ‘invisible experiences’
58% of CX leaders invest based on customer feedback vs. competitor activity
Time for Wrigley to put its money where its mind mouth is
The ‘wow factors’ that prompt proactively positive reviews from business leaders
Where vending machine thinking can lead
Nestlé lists the ingredients necessary for the sweetest CX
Negative payment experiences could drive 85% of consumers away
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