Strategy

Aldo Group CIO is trying AI on for size to improve CX
The White House war on customer service ‘doom loops’ explained
ShapeConnect tackles B2B CX challenges for small and mid-sized buyers
Why celebrities don’t make chatbots any better
57% of consumers want to see and touch items before buying
At least lonely millionaires get 24/7 customer service
Walmart study finds nearly 8 of 10 shoppers multitask while placing online orders
Why the hotel guest experience is splintering
What the Toys “R” Us AI movie overlooks
Listen up: How in-store music is helping (or hurting) your customer experience
FEATURED POSTS