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Only 35% of AI agents retain customer context across systems
8×8 CEO warns other CX vendors to get vertical and equip all employees
The truth behind Burger King’s ‘You rule’ rule
43% of consumers feel more loyal to the AI shopping tools than retailers
How the EU AI Act will reshape customer experience design
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
Only 35% of AI agents retain customer context across systems
8×8 CEO warns other CX vendors to get vertical and equip all employees
The truth behind Burger King’s ‘You rule’ rule
43% of consumers feel more loyal to the AI shopping tools than retailers
How the EU AI Act will reshape customer experience design
Strategy
Why Chipotle customers are holding the phone
GEICO VP navigates the role of tech in customer journeys
How Visa is trying to simplify (and reduce) credit card disputes
Why Chuck E. Cheese is changing its tunes
Avaya Engage features CX insights from Disney, Southwest Airlines
60% of Americans don’t want to hear AI bots say ‘Sorry’
What Red Lobster got right about endless shrimp
Games people play (on LinkedIn)
What the man behind ‘the Starbucks of dentistry’ can teach you about CX
Don’t let engaging with customers devolve into ‘commenting for reach’
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Don’t let engaging with customers devolve into ‘commenting for reach’