Leadership

Ritz-Carlton CX
When does ‘the heart and soul of hospitality’ become impossible to scale?
ABB ACE co-creation digital delta
ABB CX VP walks through a lab where customers co-create digital solutions, in person or virtually
Μaria Kallergi CX
Dixons South East Europe CX manager challenges businesses to talk less, do more
James Dodkins rock star cx
How James Dodkins is unleashing the inner rock star in CX leaders everywhere
CX Talent execs discuss employer demand and what top candidates really want
CXPA Greg Medelia
CCXPs discuss how to avoid becoming the ‘lonely nut kitting it all together’
Only 17% of organizations have a dedicated CX team with executive ownership
children shopping CX
The children that too many CX strategies leave behind
Marco Gianotten XLAs
Giarte and Aternity say ‘experience level agreements’ could go beyond SLAs in measuring IT success
Republix CEO proposes an agency experience for brand customers that’s not a holding company
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