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Microsoft CX exec says purely automated chatbots didn’t work. Here’s how he got virtual and human agents to work as a team
Medallia, Ipsos execs discuss the key takeaways from Canadian CX data
Google UX director teaches the best way to map out critical user journeys
Interest in rewards-based loyalty falls below 40%
48% of shoppers expect order confirmations within one minute
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About
Subscribe
FAQ
Looking for The360Mag?
Now
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Microsoft CX exec says purely automated chatbots didn’t work. Here’s how he got virtual and human agents to work as a team
Medallia, Ipsos execs discuss the key takeaways from Canadian CX data
Google UX director teaches the best way to map out critical user journeys
Interest in rewards-based loyalty falls below 40%
48% of shoppers expect order confirmations within one minute
Leadership
ABB CX VP walks through a lab where customers co-create digital solutions, in person or virtually
Dixons South East Europe CX manager challenges businesses to talk less, do more
How James Dodkins is unleashing the inner rock star in CX leaders everywhere
CX Talent execs discuss employer demand and what top candidates really want
CCXPs discuss how to avoid becoming the ‘lonely nut kitting it all together’
Only 17% of organizations have a dedicated CX team with executive ownership
The children that too many CX strategies leave behind
Giarte and Aternity say ‘experience level agreements’ could go beyond SLAs in measuring IT success
Republix CEO proposes an agency experience for brand customers that’s not a holding company
The CX mirage is fooling no one: Time to give customers the oasis they deserve
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