Leadership

Goldfish Swim School Stronger Safer Together
Goldfish Swim School marketing VP talks about how she’s keeping the ‘Golden Experience’ afloat
holiday shopping CX strategy
How holiday shopping customer experience strategies will change amid COVID-19
Remembrance Day customer experience
What makes the Remembrance Day experience unlike any other
service agent self-care
Apeel consumer experience director advocates for greater attention to service agent well-being
Slack customer experience CX
Slack CX director makes the case for closer alignment with product teams
Memes in CX Doing Things Media
Doing Things Media president shares how memes in CX could make brands and their customers smile
HBR Analytic Services research calls out poor integration of purpose and CX across teams
Intellum chief customer officer Ruben Rabago
Intellum’s new chief customer officer is focused on the connection between education and success
CX consultants point out the post-pandemic practices worth keeping
Zappos exec outlines the ‘triangle of accountability’ that guides its customer service approach
FEATURED POSTS