Leadership

The next 100 CX professionals you should consider adding to your peer network
David Spinks belonging
Bevy’s VP of community writes the book on how brands can foster belonging
[24]7.ai centralized CX
71% of firms with centralized CX functions take a KPI-driven approach to improvements
What Volkswagen’s ‘Voltswagen’ prank says about CX
Loop & Tie CEO Sara Rodell
Loop & Tie CEO offers insight into the potential of gifting through a CRM
ACC’s chief customer officer is on a quest to improve New Zealanders’ quality of life
How an AWS customer optimization leader applies Amazon’s key principles
Holly Richardson, CX lead Unilever
A Unilever CX lead outlines its three-step approach to prioritizing projects and ideas
NBA Bubble fan experience
NBA SVP looks back on building the Bubble and the future of fan experiences
Why a tattoo-worthy experience is different from a tattoo-worthy brand
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