Leadership

[24]7.ai centralized CX
71% of firms with centralized CX functions take a KPI-driven approach to improvements
What Volkswagen’s ‘Voltswagen’ prank says about CX
Loop & Tie CEO Sara Rodell
Loop & Tie CEO offers insight into the potential of gifting through a CRM
ACC’s chief customer officer is on a quest to improve New Zealanders’ quality of life
How an AWS customer optimization leader applies Amazon’s key principles
Holly Richardson, CX lead Unilever
A Unilever CX lead outlines its three-step approach to prioritizing projects and ideas
NBA Bubble fan experience
NBA SVP looks back on building the Bubble and the future of fan experiences
Why a tattoo-worthy experience is different from a tattoo-worthy brand
Generali chief customer officer
How Generali’s chief customer officer is helping the insurance giant become a ‘lifetime partner’
Conversity chief customer officer Christian
Conversity chief customer officer shares a key learning from his first 90 days
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