Leadership

UMB Bank, M&G and AES explore CX transformation opportunities in financial services
metaverse cx
The CX we’ll need to make the ‘metaverse’ work
Sunbit chief customer officer looks to enhance the ‘buy now, pay later’ experience
Gotara uses ‘nano learning’ to reimagine mentoring experiences for women in STEM
When the customer journey begins under false pretences
Sunbasket customer service cx
Sunbasket customer service VP offers the ingredients to build empathy among agents
espn fanbot chatbot
How ESPN coached its ‘fanbot’ to ensure it became a true team player
Why I’m joining the board of CXPA Toronto
vendor lock-in CX
Why vendor lock-in is the best example of CX at its worst
Duracell CX R&D
Duracell VP taps into the power of CX research to inform the R&D of batteries
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