Leadership

Talkdesk agent engagement
Talkdesk VP discusses how brands can keep contact center agents from quitting
Marriott customer experience
Marriot CX exec describes the new customer journey in travel and hospitality
Xero’s chief customer officer gives an accounting of what CX leadership looks like
82% of organizations say they have a dedicated CX sponsor
T-Mobile B2B customer experience
How T-Mobile captures (and responds to) the voice of its B2B customers
Pathlight chief customer officer addresses three contact center challenges that aren’t going away
Neil Young Spotify CX
It’s not just Neil Young vs. Spotify. It’s CX vs the creator economy
Chief customer officer conversations: Bluecore’s Ryan Deutsch on how to be an omnichannel thinker
CX and UX
Why the CX and UX silos need to be broken to deliver better experiences
digital CX metrics
How to adapt CX metrics amid the shift to digital-first experiences
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