The CEO of a design agency that has worked with the likes of Formula 1, Vodafone and CNN is proposing brands create a “global experience language” that will address one of the biggest CX gaps that has emerged since the COVID-19 pandemic began.
Speaking on the first day of the 2020 Collision Conference (which was rebranded as Collision at Home), W12 Studios CEO Fabian Birgfeld noted that until recently, the biggest efforts in CX design were based upon
Sorry! This part of content is hidden behind this box because it requires a higher contribution level ($9) at Patreon. Why not take this chance to increase your contribution?
Shane Schick
Shane Schick tells stories that help people innovate, and to manage the change innovation brings. He is the former Editor-in-Chief of Marketing magazine and has also been Vice-President, Content & Community (Editor-in-Chief), at IT World Canada, a technology columnist with the Globe and Mail and Yahoo Canada and is the founding editor of ITBusiness.ca.
Shane has been recognized for journalistic excellence by the Canadian Advanced Technology Alliance and the Canadian Online Publishing Awards.
