Are your customer experiences designed for segments other than white people?

Former Essence Communications CEO and Encantos CEO stress the need for CX approaches that reflect diverse communities

While many brands have been talking about anti-racism online and their intent to combat it internally, speakers at the Collision at Home event suggested they need to take similar action in how they design customer experiences.

In a session about how brand loyalty is evolving, experts said

Sorry! This part of content is hidden behind this box because it requires a higher contribution level ($9) at Patreon. Why not take this chance to increase your contribution?

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.