While many brands have been talking about anti-racism online and their intent to combat it internally, speakers at the Collision at Home event suggested they need to take similar action in how they design customer experiences.
In a session about how brand loyalty is evolving, experts said
Shane Schick tells stories that help people innovate, and to manage the change innovation brings. He is the former Editor-in-Chief of Marketing magazine and has also been Vice-President, Content & Community (Editor-in-Chief), at IT World Canada, a technology columnist with the Globe and Mail and Yahoo Canada and is the founding editor of ITBusiness.ca. Shane has been recognized for journalistic excellence by the Canadian Advanced Technology Alliance and the Canadian Online Publishing Awards.