One of the challenging aspects of starting a new publication is demonstrating you have an established track record that will make it receptive to its target audience.
Although I haven’t necessarily focused specifically on those in CX roles in the past, my work for publications like B2B News Network, Marketing Dive and several others have often touched on ways to improve or reimagine customer experiences.
Here’s a few examples from the past year or so with B2BNN. I’ll add to this post over time.
Shane Schick tells stories that help people innovate, and to manage the change innovation brings. He is the former Editor-in-Chief of Marketing magazine and has also been Vice-President, Content & Community (Editor-in-Chief), at IT World Canada, a technology columnist with the Globe and Mail and Yahoo Canada and is the founding editor of ITBusiness.ca. Shane has been recognized for journalistic excellence by the Canadian Advanced Technology Alliance and the Canadian Online Publishing Awards.