Some examples of CX stories I’ve been telling all along

After more than 20 years in journalism, I've reported on a lot of different sectors, but my recent work has led me to focus on customer experience management

One of the challenging aspects of starting a new publication is demonstrating you have an established track record that will make it receptive to its target audience.

Although I haven’t necessarily focused specifically on those in CX roles in the past, my work for publications like B2B News Network, Marketing Dive and several others have often touched on ways to improve or reimagine customer experiences. 

Here’s a few examples from the past year or so with B2BNN. I’ll add to this post over time. 

Oracle arms B2B firms with tools to align sales and marketing while improving CX

HubSpot’s inbound agency strategist points out some of the biggest (and most common) CX failures

Forrester CX certification takes businesses on a six-week customer experience deep dive

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