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52% of customers say their last ‘effortless experience’ involved a human being
Typeface field CTO offers advice on creating consistent digital experiences for bots and human customers
48% of shoppers expect order confirmations within one minute
A CX leader creates a ‘role builder’ to help his peers and recruiters connect
43% of consumers feel more loyal to the AI shopping tools than retailers
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
52% of customers say their last ‘effortless experience’ involved a human being
Typeface field CTO offers advice on creating consistent digital experiences for bots and human customers
48% of shoppers expect order confirmations within one minute
A CX leader creates a ‘role builder’ to help his peers and recruiters connect
43% of consumers feel more loyal to the AI shopping tools than retailers
Hubspot
Does your CX strategy include a customer relief program? Maybe it should
Handwrytten CEO notes the power of offering customers a ‘full stop’ thank you
How HubSpot’s chief customer officer became its new CEO
Xero chief customer officer defines her ‘JEDI’ scorecard for measuring CX success
Capital One CX exec shows how anthropology, neuroscience and behavioral economics can shape better experiences
HubSpot VP points to the ‘North Star’ metrics that helped remove friction from customer journeys
Some examples of CX stories I’ve been telling all along
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