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Hootsuite VP explains its expansion to social customer care via Sparkcentral acquisition
50% of U.S. consumers abandon online shopping due to long, complicated checkout process
This Instagram account is channeling the true voice of every customer right now
Clientshare CEO reveals three ‘magic moments’ that matter for B2B suppliers and customers
Republix CEO proposes an agency experience for brand customers that’s not a holding company
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Hootsuite VP explains its expansion to social customer care via Sparkcentral acquisition
50% of U.S. consumers abandon online shopping due to long, complicated checkout process
This Instagram account is channeling the true voice of every customer right now
Clientshare CEO reveals three ‘magic moments’ that matter for B2B suppliers and customers
Republix CEO proposes an agency experience for brand customers that’s not a holding company
B2B
Giarte and Aternity say ‘experience level agreements’ could go beyond SLAs in measuring IT success
70% of Millennial and Gen Z customers write off B2B vendors before even contacting them
Slack CX director makes the case for closer alignment with product teams
Qualtrics adds to XM platform and launches purpose-built products for CX leaders
HubSpot VP points to the ‘North Star’ metrics that helped remove friction from customer journeys
ClearMetal head of CX: Frontline supply chain staff are acting as the Band-Aid to data quality problems
Ensono audit of tech conferences reveals design bias affecting CX of women
TopRank data shows 74% of B2B pros believe influencer marketing could improve CX
70% of B2B buyers mull switching vendors based on digital purchasing experiences during COVID-19
Virtual events may be missing a single element that could redeem the whole experience
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