Geoff Webb talks about the changes in buyer expectations since they’ve all been working from home amid COVID-19
Tag: B2B
Blog
Touchless menus offer the first glimpse of an important CX evolution
The CEO of SpeedPro talks about a simple technology that could be extended across the hospitality sector and beyond
Episerver says 71% of B2B firms have a customer-centricity gap. Here’s what I’d do.
E-commerce is an obvious play right now, but one talked-about technology should be woven into the onboarding process
Clientshare CEO reveals three ‘magic moments’ that matter for B2B suppliers and customers
The CX software firm’s leader talks with an IBM exec about the best ways to retain buyer loyalty during and after COVID-19
Folloze VP wants marketers to focus more on the sales side of CX
Randy Brasche discusses how his new employer is trying to take on the Marketos of the world
Clutch data pinpoints the stage where B2B tech buyers need the most TLC
Burying information or being inaccessible at particular times in a customer journey may hurt software firms and service providers, a survey suggests
Some examples of CX stories I’ve been telling all along
After more than 20 years in journalism, I’ve reported on a lot of different sectors, but my recent work has led me to focus on customer experience management