retail

phygital customer experiences
The future of ‘phygital’ retail experiences: A strategic CX guide
AI CDP.com
81% of consumers are open to AI being used to personalize experiences
Dior 30 Avenue Montaigne
Why Christian Dior’s new Paris flagship became more than a store
Amazon address and postal code
Here’s how Amazon makes small but critical tweaks to the customer journey
Uberall hybrid customer experiences
70% of companies lack confidence in offering ‘hybrid customer experiences’
Why personalization at scale is still so hard
digital retail experiences
The pandemic-prompted digital retail experiences that are here to stay
Brands only know 23% of the shoppers viewing products on their site
Chief customer officer conversations: Bluecore’s Ryan Deutsch on how to be an omnichannel thinker
SOTI from bricks to clicks research
72% of shoppers say delivery woes make them more likely to opt for BOPIS experience