retail

Getting to ‘Yes’ in CX
Curbside pickup drops from 34% of retailers to 25%
45% of global retailers admit they’re dedicating minimum budget to improve commerce capabilities
52% of customers say in-store remains their favorite way to shop
What ‘an obesity of experiences’ means for CX leaders
Just 35% of consumers are completely satisfied with brand relationships
Bluecore non-active-buyers
Even at-risk or ‘lost’ shoppers are 37% more likely to purchase again
How TOMS ensured its new impact strategy was the right fit
phygital customer experiences
The future of ‘phygital’ retail experiences: A strategic CX guide
AI CDP.com
81% of consumers are open to AI being used to personalize experiences