retail

What a canoe trip taught me the power of compound customer experiences
More than a quarter of Gen Z have lied to return a product
How Freedom Furniture spruced up its omnichannel experience
Jumpmind CEO explains how to make the POS a more positive experience
Retail customer satisfaction peaks between 7-8 a.m.
Gibson changes its CX tune as its embraces the DTC model
How Lush applies customer care in the cosmetics space
5 missing CX ingredients food halls need
75% of consumers pre-determine where they’ll shop before going online
What Kohl’s store closings tell you about the true state of retail