retail

45% of shoppers abandon purchases due to poor digital experiences
75% of shoppers would trust AI if it gave them cashbacks or bonuses
78% of retail execs say they’d be satisfied contacting their own service teams
What a canoe trip taught me the power of compound customer experiences
More than a quarter of Gen Z have lied to return a product
How Freedom Furniture spruced up its omnichannel experience
Jumpmind CEO explains how to make the POS a more positive experience
Retail customer satisfaction peaks between 7-8 a.m.
Gibson changes its CX tune as its embraces the DTC model
How Lush applies customer care in the cosmetics space