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CES 2026: How automotive CX will drive the future of cars
48% of consumers have four or more loyalty cards saved in digital wallets
40% of consumers say they returned products due to incorrect information
48% of CX leaders plan to access AI via BPO partners
Google UX director teaches the best way to map out critical user journeys
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CES 2026: How automotive CX will drive the future of cars
48% of consumers have four or more loyalty cards saved in digital wallets
40% of consumers say they returned products due to incorrect information
48% of CX leaders plan to access AI via BPO partners
Google UX director teaches the best way to map out critical user journeys
NPS
Former ICMI CEO Brad Cleveland sees the potential for anyone to become a CX co-pilot
NPS creator unpacks the way for CX leaders to make the most of his metric
Walmart omnichannel exec: You’ve got to recognize what customers DON’T care about
How Generali’s chief customer officer is helping the insurance giant become a ‘lifetime partner’
Amplitude and HBR Analytic Services shows ‘engagement’ outweighs NPS as a digital metric
BD global CX lead links 41 moments of truth to interactions and key business outcomes
Khoros buys Topbox to combine customer engagement tools with omnichannel analytics
SurveySparrow CEO chats about the need for conversational approaches to customer feedback
Gartner analyst shows the link between CX data and company growth (especially when product managers are involved)
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