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Impact chief partnership officer advises brands to consider the role of third parties in CX
ASAPP CMO explains how AI can help firms learn from their best-performing service agents
Virtual events may be missing a single element that could redeem the whole experience
70% of B2B buyers mull switching vendors based on digital purchasing experiences during COVID-19
Painting With A Twist CMO explains the importance of helping people create ‘memories, not masterpieces’
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Home
About
Subscribe
FAQ
Now
Week
Month
Impact chief partnership officer advises brands to consider the role of third parties in CX
ASAPP CMO explains how AI can help firms learn from their best-performing service agents
Virtual events may be missing a single element that could redeem the whole experience
70% of B2B buyers mull switching vendors based on digital purchasing experiences during COVID-19
Painting With A Twist CMO explains the importance of helping people create ‘memories, not masterpieces’
NPS
Amplitude and HBR Analytic Services shows ‘engagement’ outweighs NPS as a digital metric
BD global CX lead links 41 moments of truth to interactions and key business outcomes
Khoros buys Topbox to combine customer engagement tools with omnichannel analytics
SurveySparrow CEO chats about the need for conversational approaches to customer feedback
Gartner analyst shows the link between CX data and company growth (especially when product managers are involved)
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