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Medallia, Ipsos execs discuss the key takeaways from Canadian CX data
What solving a wuzzle can teach you about tackling CX
Republix CEO proposes an agency experience for brand customers that’s not a holding company
EasyJet head of customer service explains how he’s tackling the hardest CX issues
Nestlé exec shows how context has transformed its response to customer feedback
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Home
About
Subscribe
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Now
Week
Month
Medallia, Ipsos execs discuss the key takeaways from Canadian CX data
What solving a wuzzle can teach you about tackling CX
Republix CEO proposes an agency experience for brand customers that’s not a holding company
EasyJet head of customer service explains how he’s tackling the hardest CX issues
Nestlé exec shows how context has transformed its response to customer feedback
NPS
Coveo VP offers tips to boost CSAT based on habits of top-performing customers
Former ICMI CEO Brad Cleveland sees the potential for anyone to become a CX co-pilot
NPS creator unpacks the way for CX leaders to make the most of his metric
Walmart omnichannel exec: You’ve got to recognize what customers DON’T care about
How Generali’s chief customer officer is helping the insurance giant become a ‘lifetime partner’
Amplitude and HBR Analytic Services shows ‘engagement’ outweighs NPS as a digital metric
BD global CX lead links 41 moments of truth to interactions and key business outcomes
Khoros buys Topbox to combine customer engagement tools with omnichannel analytics
SurveySparrow CEO chats about the need for conversational approaches to customer feedback
Gartner analyst shows the link between CX data and company growth (especially when product managers are involved)
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