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Coveo head of e-commerce makes the link between strong CX and search-driven revenue
Twilio’s chief customer officer gives execs a good reason to listen to their developers
How Netflix CMO Bozoma Saint John uses a ‘focus group of one’ to serve audiences
CX on Clubhouse: 3 groups to join or follow for an audio-only experience
Comcast improves agent performance and Valvoline transforms call handling using NICE tools
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Home
About
Subscribe
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Now
Week
Month
Coveo head of e-commerce makes the link between strong CX and search-driven revenue
Twilio’s chief customer officer gives execs a good reason to listen to their developers
How Netflix CMO Bozoma Saint John uses a ‘focus group of one’ to serve audiences
CX on Clubhouse: 3 groups to join or follow for an audio-only experience
Comcast improves agent performance and Valvoline transforms call handling using NICE tools
metrics
Gartner analyst shows the link between CX data and company growth (especially when product managers are involved)
TIBCO, ServiceNow and SAP execs assess TM Forum’s CX research on telcos
CX leaders point out the KPIs and metrics that manage to overlook customers
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