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Medallia, Ipsos execs discuss the key takeaways from Canadian CX data
What solving a wuzzle can teach you about tackling CX
Republix CEO proposes an agency experience for brand customers that’s not a holding company
EasyJet head of customer service explains how he’s tackling the hardest CX issues
Nestlé exec shows how context has transformed its response to customer feedback
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Home
About
Subscribe
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Now
Week
Month
Medallia, Ipsos execs discuss the key takeaways from Canadian CX data
What solving a wuzzle can teach you about tackling CX
Republix CEO proposes an agency experience for brand customers that’s not a holding company
EasyJet head of customer service explains how he’s tackling the hardest CX issues
Nestlé exec shows how context has transformed its response to customer feedback
metrics
Former ICMI CEO Brad Cleveland sees the potential for anyone to become a CX co-pilot
Gartner analyst shows the link between CX data and company growth (especially when product managers are involved)
TIBCO, ServiceNow and SAP execs assess TM Forum’s CX research on telcos
CX leaders point out the KPIs and metrics that manage to overlook customers
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