market research

63% of CX pros say generative AI is more expensive than expected
Repeat customers spend 69% more the second time around
Less than half of AI ‘pacesetters’ are using it for CX and EX
70% of consumers expect payments to be processed the same day or instantly
77% of consumers would prefer service agents using AI vs. self-service chatbots
57% of consumers want to see and touch items before buying
Walmart study finds nearly 8 of 10 shoppers multitask while placing online orders
35% of firms foresee transition to fully autonomous customer service
53% of consumers expect one-on-one in-store appointments
72% of customers join a loyalty program before making their first purchase