market research

Bazaarvoice UGC CX VOC
47% of shoppers want to see pictures of other customers on product pages
ATCOM CX director challenges the B2B mantra of ‘I know what my customer wants’
50% of U.S. consumers abandon online shopping due to long, complicated checkout process
Only 17% of organizations have a dedicated CX team with executive ownership
79% of CX leaders say agents are working as well or better at home than in the contact center
Simplr NOW consumer holiday shopping
60% of consumers say strong CX will make them spend more this holiday season
Mitel CX challenges in pandemic times
Mitel survey shows 36% of customers blame poor CX on organizational ignorance
Infosys survey shows 58% of CMOs say CX should shift to focus on ‘human experience’
Twitter CSAT
Use Twitter in your CX strategy and boost customer satisfaction 19%, research says