market research

Only 52% of specialty retailers focused on creating memorable experiences
89% of retailers planning to use AI to improve customer experiences
Financial service firms see an average 20% productivity bump from AI
34% of Black Friday, Cyber Monday revenue linked to e-mail capture efforts
52% of customer service agents admit they often use ‘shadow AI’
43% of business leaders believe customers are losing interest in loyalty programs
Only 15% of CMOs prioritizing customer experience
35% of brands replacing martech stack to improve CX
Nearly half of consumers mistrust information coming from AI bots
QSR reviews citing long wait times increase 35%