market research

81% of consumers prefer chatbots when buying products like . . .
60% of Americans don’t want to hear AI bots say ‘Sorry’
81% of consumers would wait for a live service agent over an AI bot
Live voice interactions forecast to make up 60% of inbound calls in 2026
Nearly 1 in 5 consumers repay loans by calling customer service
75% of customer journeys blend physical and digital shopping
Consumers spend 54% more with brands that offer AI-powered personalization
90% of businesses use WhatsApp for customer support
58% of consumers say generative AI has already improved their shopping experience
55% of consumers are more loyal to brands with sustainable returns