market research

35% of firms foresee transition to fully autonomous customer service
53% of consumers expect one-on-one in-store appointments
72% of customers join a loyalty program before making their first purchase
54% of consumers are interrupted three times or more per digital experience
58% of CX leaders invest based on customer feedback vs. competitor activity
91% expect their online shopping to match or surpass in-store experiences
Negative payment experiences could drive 85% of consumers away
55% of consumers trust AI in place of a human when . . .
81% of consumers prefer chatbots when buying products like . . .
60% of Americans don’t want to hear AI bots say ‘Sorry’