market research

Simplr NOW consumer holiday shopping
60% of consumers say strong CX will make them spend more this holiday season
Mitel CX challenges in pandemic times
Mitel survey shows 36% of customers blame poor CX on organizational ignorance
Infosys survey shows 58% of CMOs say CX should shift to focus on ‘human experience’
Twitter CSAT
Use Twitter in your CX strategy and boost customer satisfaction 19%, research says