market research

55% of consumers are more loyal to brands with sustainable returns
Nearly 43% of home decor shoppers overwhelmed with choices
76% of consumers likely to switch banks if they find a better one
70% of consumers call for CX improvements
52% of consumers say service reps have pressured them to give a top rating
71% of consumers define word of mouth as IRL recommendations
Survey finds brands overestimate popularity of digital experiences
Nearly 40% of consumers more likely to use loyalty programs this year
Nearly a quarter of shoppers are ‘wardrobing’ and driving up returns
Only 9% of consumers are content with in-store experiences