Hubspot

Does your CX strategy include a customer relief program? Maybe it should
Handwrytten CX
Handwrytten CEO notes the power of offering customers a ‘full stop’ thank you
Rangan HubSpot CEO
How HubSpot’s chief customer officer became its new CEO
Rachael Powell, chief customer officer, Xero
Xero chief customer officer defines her ‘JEDI’ scorecard for measuring CX success
Katya Andresen CX
Capital One CX exec shows how anthropology, neuroscience and behavioral economics can shape better experiences
Hubspot customer success
HubSpot VP points to the ‘North Star’ metrics that helped remove friction from customer journeys
Some examples of CX stories I’ve been telling all along