grocery

Only 12% of retailers prioritize providing better customer insights
Only 52% of specialty retailers focused on creating memorable experiences
AI CDP.com
81% of consumers are open to AI being used to personalize experiences
Walmart Casey Carl
Walmart omnichannel exec: You’ve got to recognize what customers DON’T care about
Rakuten Ready clocks the differences in time across in-store, curbside and drive-thru experiences
InMoment benchmarks suggest insurance firms, grocery stores could lose customers based on pandemic response
RTD coffee CX Starbucks
The key ingredients that will fuel CX in a category like ready-to-drink coffee