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Circle K and Wawa focus on the specifics of convenience store CX
75% of CX pros admit automation is based on internal, not customer needs
53% of consumers expect one-on-one in-store appointments
AMA CEO Russ Klein tells marketers to put experience design over storytelling ‘addiction’
What Red Lobster got right about endless shrimp
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
Circle K and Wawa focus on the specifics of convenience store CX
75% of CX pros admit automation is based on internal, not customer needs
53% of consumers expect one-on-one in-store appointments
AMA CEO Russ Klein tells marketers to put experience design over storytelling ‘addiction’
What Red Lobster got right about endless shrimp
editor’s note
How the San Jose Sharks attack CX
JetBlue’s airport lounges are filled with CX opportunities
What a true Waymo moment feels like
What Google Shopping’s virtual try-on tech leaves out
The strategy behind J. Crew’s catalog comeback
What Japanese 7-Elevens do differently
Phil Donahue, a surprising CX role model
The White House war on customer service ‘doom loops’ explained
Why celebrities don’t make chatbots any better
At least lonely millionaires get 24/7 customer service
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