editor’s note

Why PetSmart and Office Depot joined Grubhub
Netflix just turned us all into curator-creators
How Bed, Bath & Beyond could return stronger
Can Gatorade quench customers’ thirst for self-expression?
National Customer Service Week is a joke
How the San Jose Sharks attack CX
JetBlue’s airport lounges are filled with CX opportunities
What a true Waymo moment feels like
What Google Shopping’s virtual try-on tech leaves out
The strategy behind J. Crew’s catalog comeback