editor’s note

What Red Lobster got right about endless shrimp
Games people play (on LinkedIn)
Don’t let engaging with customers devolve into ‘commenting for reach’
Is a free bottle of wine worth giving up your phone?
The customer-centric way to prank your customers
What hairstylists understand about CX
Secrets of dual-income, no kids CX
Will Target’s new paid membership program hit the bullseye?
What IKEA understands about building shopping mall CX
Sure, the customer is king. But are they DunKings?