editor’s note

Good luck going as a CX leader for Halloween
Getting to ‘Yes’ in CX
The trouble with Dunkin Donuts’ loyalty program revamp
360 Magazine named to Feedspot top CX publications list
Is life-centric the new customer-centric?
What my failed attempt to become Town Crier taught me about CX
The coffee shop concept that’s missing from most digital experiences
The experience that drives people to pay $500 for a cooler
What ‘an obesity of experiences’ means for CX leaders
BMW heated seats
Why microtransactions put BMW in the hot seat