editor’s note

CX layoffs
Why CX jobs are not immune to layoffs
What Ticketmaster could do to recover its CX mojo after the Taylor Swift debacle
The thin line you’re walking when responding to customers on TikTok
What Airbnb gains from making the ‘gotchas’ more visible
D2L customer experience
Why hybrid learning experiences may or may not made the grade
Good luck going as a CX leader for Halloween
Getting to ‘Yes’ in CX
The trouble with Dunkin Donuts’ loyalty program revamp
360 Magazine named to Feedspot top CX publications list
Is life-centric the new customer-centric?