editor’s note

The false pretense behind AI-based customer service agents
The FTC vs. fake reviews
5 CX-ish startups to watch at Collision
Why Mytheresa extends its CX into a summer vacation
Apple Vision Pro CX
CX as seen through an Apple Vision Pro
The CX genius behind the G-WAP metric
Customers aren’t always red-faced because they’re angry
Are you ‘quiet closing?’ Your customers deserve better
How asking for tips at self-checkout kiosks affects CX
Why ‘John’s breakfast’ should make every CX leader hungry to do more