COVID-19

What back-to-school season taught me about ‘minimal acceptable friction’
Distillery District patio CX
How restaurants are collaborating to reimagine the CX of patio dining
Sabio Group research shows CX leaders need to get serious about business continuity planning
Immersive Van Gogh Exhibition
Immersive Van Gogh paints a portrait of CX excellence in a public art exhibition
Sitel CX data suggests brands are enjoying a ‘state of grace’ from forgiving consumers
Meet the ‘experience hackers’ who will help companies win back customers
Palmaz Vineyards co-founder unbottles the secrets of staging a virtual wine-tasting experience
Jan Kelly VP of customer innovation offers CX strategies for challenging times
Audi customer experience
Audi gives a cinematic walkthrough of how the car buying experience is changing
Restaurant execs get ready to serve up a very different customer experience after COVID-19