ai

The theorist behind ‘decoupling’ is ready to help strengthen the customer value chain
78% of retail execs say they’d be satisfied contacting their own service teams
62% of companies allocate 10% or less of their CX budget to AI
26% of contact center agents have considered quitting because of AI
Customer churn based on one poor experience jumps to 78%
74% of customers prefer phone support amid ‘high stakes’ moments
HP chief commercial officer touts ‘local AI’ for enhancing enterprise experiences
How Freedom Furniture spruced up its omnichannel experience
72% of consumers will abandon brands over poor self-service, but . . .
77% of consumers would recommend brands based on personalized service