ai

Liveops VP explains its approach to sandboxing AI contact center projects
77% of support teams say AI is meeting or exceeding expectations
Building customer agency into AI-powered customer experiences
79% of consumers say poor retail personalization is not a rare occurrence
5 AI in customer experience courses to enhance your skill set
66% of consumers with a Master’s degree report higher CX expectations
32% of holiday shoppers lost trust in a brand over an AI chatbot
34% of consumers think AI-powered support makes things harder
74% of brands worry frictionless experiences will be forgettable
42% of holiday shoppers say AI has made service less helpful