ai

What the Toys “R” Us AI movie overlooks
GEICO VP navigates the role of tech in customer journeys
60% of Americans don’t want to hear AI bots say ‘Sorry’
81% of consumers would wait for a live service agent over an AI bot
How Wyze is using TikTok Shop and AI to enhance its CX
Consumers spend 54% more with brands that offer AI-powered personalization
Sora and CX: The promise of generative AI-produced video
70% of contact center managers believe AI will mean more agents
46% of consumers wary about the role AI plays in retail experiences
Business leaders choose cloud over AI as top CX technology