ai

Only 13% of firms have no plans to use AI in CX programs
VectorHX founder breaks down the CX governance basics
66% of shoppers say no to AI handling purchases (even if they could get a better deal)
Levi’s CDO focuses on the ‘digital flagship experience’
30% of customer service teams adding AI support specialist role
89% of retailers planning to use AI to improve customer experiences
Oh, the humanity! The art of making virtual AI agents resemble real employees
Tidio’s chief customer officer provides his top tips for AI adoption
SupportNinja CEO offers battle plan for blending AI and human CX
Nearly half of consumers mistrust information coming from AI bots