Technology

70% of consumers call for CX improvements
Kustomer CMO: CX should start at ‘Hello,’ not ‘Help!’
Vonage exec says video-based CX is ready for its closeup
What the future store experience could look like
Nearly a quarter of shoppers are ‘wardrobing’ and driving up returns
CES 2024: The impact AI is having on CX at Duolingo, Reddit, Pfizer and Qualcomm
An AWS CX leader offers guidance on using gen AI in contact centers
41% of consumers react negatively to AI used in digital experiences
Richard Owen explains CX opportunities within Customer AI
59% of contact centers lack a responsible AI policy
FEATURED POSTS