Technology

90% of businesses use WhatsApp for customer support
Where MLB, Delta Airlines and others are testing generative AI for CX
58% of consumers say generative AI has already improved their shopping experience
Microsoft martech GM shares her generative AI CX cheat sheet
TikTok team lead explains how it makes predictions that benefit customers
76% of consumers likely to switch banks if they find a better one
Sora and CX: The promise of generative AI-produced video
70% of consumers call for CX improvements
Kustomer CMO: CX should start at ‘Hello,’ not ‘Help!’
Vonage exec says video-based CX is ready for its closeup
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