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How GM is striving for ‘zero friction’ customer experiences
34% of U.S. shoppers switch brands based on paid returns policies
Secrets of an outstanding DTC customer experience
Smile, you’re on Customer Experience Camera!
What solving a wuzzle can teach you about tackling CX
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Home
About
Subscribe
FAQ
Now
Week
Month
How GM is striving for ‘zero friction’ customer experiences
34% of U.S. shoppers switch brands based on paid returns policies
Secrets of an outstanding DTC customer experience
Smile, you’re on Customer Experience Camera!
What solving a wuzzle can teach you about tackling CX
Strategy
Painting With A Twist CMO explains the importance of helping people create ‘memories, not masterpieces’
What Zoomcar, Kin, Smokeball and other startups are getting right about CX
Some examples of CX stories I’ve been telling all along
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