Strategy

Can one in five CX programs be saved?
78% of consumers say their tastes change every few months
What Nespresso has learned about creating the right blend of digital and physical experiences
CX teams hybrid work
61% of CX teams will operate on a hybrid work model over the next year
Getting to ‘Yes’ in CX
How FedEx strives to deliver ROI for customer experience investments
The trouble with Dunkin Donuts’ loyalty program revamp
Holiday shopping experience forecast: 94% online, 73% in-store
CX Day 2022: CXPA releases Book of Knowledge, forms new partnerships and more
47% of CX pros focuses on closing the promise-delivery gap
FEATURED POSTS